baij Privacy Policy

1 Introduction and Scope

Protecting the personal information you provide while using the baij platform is our primary responsibility. This privacy policy applies to our website, mobile app, and all related services.

Our Terms and Conditions and this privacy policy complement each other. By registering or creating an account on the platform, you are considered to have accepted the terms of this policy.

In this policy, "we", "us", or "platform" refers to the entity operating the baij service. "You" or "user" refers to any registered or unregistered person who uses baij's services.

2 Information We Collect

baij collects user information in several ways. The types of data collected are described in detail below:

2.1 Information You Provide Directly

Information you provide yourself when creating an account, completing verification, or requesting support:

• Full name and date of birth
• Email address and mobile number
• National ID or passport number (for identity verification)
• Payment information — such as bKash, Nagad, or Rocket account numbers and bank account details
• Address and, where applicable, other contact information

2.2 Automatically Collected Information

Some information is collected automatically while you use the platform:

• IP address and device type
• Browser and operating system information
• Platform activity logs — login time, pages visited, session duration
• Transaction history — deposits, withdrawals, and betting activity
• General location (to provide applicable services, not precise location)

2.3 Information Received from Third Parties

Some information may be received from trusted third parties, such as identity verification agencies or payment gateways. Such information is used solely to ensure account security.

3 Purpose of Data Use

Collected information is used for the following specific purposes:

• Account management: Completing registration, identity verification, and the login process.
• Payment processing: Securely completing deposit and withdrawal transactions and preventing fraud.
• Service improvement: Analysing platform performance to improve the user experience.
• Communication: Sending important account-related notices, security alerts, and support.
• Responsible gaming: Monitoring usage patterns to ensure responsible gaming guidelines are followed.
• Legal compliance: Complying with applicable laws and meeting regulatory requirements related to transactions.
• Promotional communication: Sending bonuses, offers, and updates with your consent.

Your personal information will not be used for any purpose other than those listed above.

4 Disclosure and Sharing of Data

baij does not sell your personal information to any third party and does not share it with advertisers. However, information may be disclosed in the specific circumstances below:

4.1 Service Provider Partners

We work with trusted third parties for payment processing, identity verification, and technical support. These organisations receive data only for their designated tasks and are bound by strict confidentiality agreements.

4.2 Legal Obligations

We may be required to disclose information in response to applicable laws in Bangladesh, court orders, or lawful requests from government authorities. Only the necessary information will be disclosed in such cases.

4.3 Fraud and Security

Information may be shared with relevant authorities for the purpose of preventing and investigating fraud, money laundering, or other illegal activities.

5 Cookies and Tracking Technologies

The baij platform uses cookies and similar technologies to improve service quality and make the user experience more convenient.

5.1 Types of Cookies

• Essential cookies: These cookies are necessary to maintain login sessions and keep core functionality running.
• Functional cookies: Help remember your preferences and settings.
• Analytics cookies: Used to analyse platform usage and improve the service.

5.2 Cookie Control

You can disable or delete cookies from your browser settings. However, disabling essential cookies may cause some platform features to stop working correctly.

6 Data Security and Retention

baij takes several technical and administrative measures to keep your information secure:

• SSL/TLS encryption is used for all data transfers.
• Stored data is kept in encrypted databases.
• Access to sensitive information is limited to authorised staff only.
• Regular security audits and vulnerability assessments are conducted.
• Two-factor authentication (OTP) is in place.

6.1 Data Retention Period

Personal information is retained while your account is active. After account closure, some information may be kept for a specified period due to legal obligations. After the set period, data is securely deleted or anonymised.

7 Your Rights

As a baij platform user, you have the following rights over your own information:

7.1 Right to Access

You have the right to know and request to view what information we hold about you. Upon request, the information will be provided within a reasonable time.

7.2 Right to Correction

If your profile contains any incorrect or outdated information, you can request that it be corrected. Some changes may take time due to the verification process.

7.3 Right to Deletion

After closing your account, you can request that your personal information be deleted. However, some information must be retained for a set period due to legal obligations.

7.4 Right to Opt Out of Promotional Communications

You can stop receiving promotional messages at any time through your account settings or by contacting our support team.

To exercise these rights or for any questions about responsible gaming, please contact our support team.

8 Minors

baij's services are for persons aged 21 or older only. Opening an account or using the platform by anyone under 21 is strictly prohibited.

Age verification is mandatory at registration. If a user registers with a false age and this is later proven, the account will be closed immediately and the relevant information will be deleted.

Our detailed guidelines for the protection of minors are available in the Responsible Gaming policy.

9 Third-Party Links and Services

The baij platform may sometimes have connections to third-party services or game providers. These third parties have their own privacy policies, and baij is not responsible for their collection and use of information.

Game providers (such as Pragmatic Play, PG Soft, Evolution, JILI, etc.) may collect information necessary for the technical operation of their games. We recommend reviewing the relevant provider's policy for details.

When transactions are made through payment services such as bKash, Nagad, and Rocket, those services' own terms and privacy policies will apply.

10 Policy Changes

This privacy policy may be updated from time to time due to service improvements, legal changes, or other reasons. If significant changes are made, you will be notified via your registered email address or through the platform.

A revised policy takes effect from the date it is published. Continued use of the platform after any changes will be taken as acceptance of the new policy. We therefore recommend checking this page regularly.

If you object to any change, the option to close your account is always available. Further details can be found in our FAQ.

11 Contact

For any questions, complaints, or data-related requests regarding this privacy policy, please contact our support team. We provide support in both Bengali and English, 24 hours a day, 7 days a week.